Service & Support
Expert Assistance is Here
At QED Technologies, our priority is straightforward: ensuring your Magnetorheological Finishing (MRF) polishing and metrology systems operate reliably, predictably, and at the performance levels your business relies on. Our Customer Service Engineers (CSEs) and Applications Engineers work closely with your operators, technicians, and engineering teams to ensure you always get the support you need—whether you’re launching a new process, troubleshooting an issue, or planning for long-term equipment health.
Smooth Installations & Confident Start-Up
We handle every aspect of installation and commissioning so your team can focus on production readiness.
Alignment, calibration, and acceptance testing ensure your machine is delivering the results you expect from day one.
Our team works directly with your staff to make the start-up process clear, efficient, and predictable.
Proactive Maintenance to Protect Your Uptime
Scheduled preventive maintenance keeps your system performing consistently and reduces the risk of unplanned downtime.
Detailed machine evaluations help you plan and budget with confidence.
We provide clear recommendations based on real machine condition, not guesswork.
Fast, Effective Troubleshooting
When an issue arises, our engineers respond quickly with remote or on-site support based on your needs.
Log files, metrology data, and process information are reviewed to identify root causes and get you back up and run faster.
When a challenge requires deeper expertise, we coordinate with our engineering, software, and manufacturing teams to ensure a complete solution.
Training That Builds Confidence
Operator training ensures your team feels comfortable and capable running your QED Technologies equipment.
Advanced sessions help experienced users optimize throughput, improve accuracy, and confidently manage more complex processes.
Training programs can be tailored to your part types, application needs, and shop experience.
Applications Support for Real Results
Our experts help you refine processes, adjust parameters, and interpret metrology data to achieve the results your customers expect.
We partner with you to improve consistency, reduce scrap, and unlock new capability from your equipment.
Upgrade Paths to Extend Machine Life
Lifecycle upgrades, including CCR, software updates, and mechanical enhancements, keep your system current and productive.
Our team helps you evaluate the value of each upgrade based on your business goals and production needs.
Flexible Service Programs
Service contracts and remote-support hour blocks make planning easier and provide priority response when downtime impacts your schedule.
Agreements can be customized to match your usage, location, and operational requirements.
Request Service & Support
With teams in North America, Europe, and Asia, and QED Technologies trained partners in additional regions, we can support your facility across time zones and changing production demands.